For your privacy and security, no one at 1Password can access your Master Password or recover your account. That’s why your Master Password should be one you won’t ever forget. Use a Master Password that you can remember: Use spaces or hyphens between words to make your Master Password easier to type. Practice your new Master Password regularly. Write down your Master Password until you’ve committed it to memory. Write your Master Password. As described in the Your Master Password article, Bitwarden has no knowledge of, way to retrieve, or way to reset your Master Password. If you’ve already lost your Master Password, there is unfortunately no way for the team to recover the account or the data therein. You will need to.

You can restore access for a family or team member if they forget their Master Password or can’t find their Secret Key.

When you recover an account for someone:

• They’ll receive a new Secret Key and create a new Master Password.
• They’ll be able to access all the data they had before.
• They’ll need to sign in again on all their devices once recovery is complete.

You can recover accounts for other people if:

• you’re a family organizer
• you’re a team administrator or owner
• you belong to a group that has the “Recover Accounts” permission

You can’t recover your own account, so make sure at least two family or team members can recover accounts. That way, if you can’t sign in, someone will be able to help you. Learn how to add a family organizer or implement a recovery plan for your team.

Begin recovery

You can recover an account for someone at any time. Just keep in mind that after they create a new Master Password, they won’t be able to access their account until you complete the recovery.

To begin recovery:

1. Sign in to your account on 1Password.com.
2. Click People in the sidebar.
3. Click the name of a person, then click Begin Recovery below the person’s name.

1password Forgot My Master Password

The person whose account you’re recovering will get an email from 1Password. When they click “Recover my account” in the email, a page will open in their browser. Then they’ll get a new Secret Key and create a new Master Password.

Complete recovery

After your family or team member has created their new Master Password, you’ll be notified by email that a recovery is awaiting completion. Click “Complete account recovery” in the email. A page will open in your browser with the person’s details. Click Complete Recovery, then they’ll need to:

Help

1password Master Password Forgot Reset

If your family or team member can’t unlock 1Password after recovery is completed, they can start over to sign in again.

Complete multiple recoveries

You’ll see notifications for any pending recoveries when you sign in to 1Password.com. To complete all the recoveries at once:

1. Click People in the sidebar.
2. Click the filter to the right of the search field and choose Recovery Pending.
3. Select the checkboxes next to the accounts you want to recover.
4. Click Actions and choose Complete Recovery.

Learn more